Accident help
Stay calm and get safe. This checklist covers the next ten minutes. If you’re a member, call the club and we’ll handle what comes after.
At the roadside
Hazard lights on. If you can, move out of traffic.
Police and ambulance come first, every time.
End the trip in the app and check your passenger is OK.
Name, address, the car’s rego and the owner’s name, with everyone involved. It’s the law in Victoria, and you need the other driver’s full name and address to make a claim.
All the cars, number plates, damage, the road and any signs.
Don’t format or reuse the card. The club retrieves the footage for you.
Don’t admit fault or agree to pay at the scene. Stick to the facts.
We arrange the tow and the repair, and tell you what happens next. Claims must be lodged within 48 hours.
Report it to Uber, DiDi or your taxi network the way they ask.
After you call
What happens next depends on fault and your membership terms.
Your car goes to Nationwide Collisions, our repair partner. All member repairs are done there. Repair times depend on the damage and on parts.
Other driver at fault
You were at fault
The rules
After any crash, drivers in Victoria must do four things.
Source: Transport Victoria, crash responsibilities, checked 25 September 2026. This is general information, not legal advice. If someone is injured, get independent legal advice.
Get safe, call 000 if anyone’s hurt, then call the club. Take photos, and lodge your claim with the club within 48 hours.
Generally, a crash caused by the other driver, such as being rear-ended or hit by someone running a red light. Evidence decides disputed fault, which is where dashcam footage helps.
No. Uber’s free injury protection covers certain injuries to you on a trip, not damage to your car. Your car is covered only by the policy or membership you arranged. What Uber covers, and what it doesn’t.
No, as long as the other driver is identified and at fault. If fault is disputed, or it’s a hit-and-run, the excess is paid up front and refunded once it’s recovered from the at-fault driver.
In Victoria you must report a crash to police if anyone is injured and police weren’t there, or if property was damaged and its owner wasn’t there.
Nationwide Collisions, our repair partner in Coburg North. All member repairs go through them, booked by the club. About the panel shop.
Lodge it with the club within 48 hours of the accident, and pay any excess within 72 hours. Claims lodged late may not be accepted.
Members get one number to call and a repair shop ready to go.